FS-Con-101 Valid Exam Fee - FS-Con-101 Certification

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Salesforce Certified Field Service Consultant Sample Questions (Q130-Q135):

NEW QUESTION # 130
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

Answer: B

Explanation:
Serialized inventory allows tracking individual product items by serial number, which is useful for traceability from factory to customer sites. Unsterilized inventory allows tracking product quantities without serialnumbers, which is suitable for disposable kits that are not reused or returned. Creating both products and kits as serialized or unsterilized inventory would not meet the requirement of traceability for products and disposability for kits. References: https://help.salesforce.com/s/articleView?id=sf.
fs_serialized_inventory_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_unserialized_inventory_overview.htm&type=5


NEW QUESTION # 131
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

Answer: A,D

Explanation:
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5


NEW QUESTION # 132
Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Answer: A,D

Explanation:
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow- up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. References:[23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning- work-orders


NEW QUESTION # 133
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

Answer: C

Explanation:
This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. References:https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.
htm&type=5


NEW QUESTION # 134
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

Answer: A

Explanation:
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning.
References: https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_pricing.htm&type=5


NEW QUESTION # 135
......

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